FAQ

Need help?

Frequently Asked Questions

Orders & payments

How do I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept credit/debit cards, EFT payments, or installments through Payflex, PayJustNow and Happy Pay.

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within 1 hour of placement. Please contact our customer service team promptly.

Shipping & Delivery

Do you offer nationwide delivery?

Yes, we deliver across South Africa. Delivery times may vary based on your location.

How long will my order take to arrive?

Standard delivery takes 2-5 business days.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.

Shop confidently. Pay securely. Experience Thirdbase Urban.