Delivery takes place via courier; this means that we can only deliver to a physical address with a person available to sign for the parcel. Our couriers deliver on weekdays between 9am and 5pm.
Delivery to a main center takes 1-3 working days after leaving our warehouse.
Delivery to an outlying area takes between 3-5 working days after leaving our warehouse.
Once you receive your shipping/waybill number, you can track your parcel
Unfortunately, we do not ship internationally.
Although it’s disappointing when an item does not meet your requirements, we try our hardest to offer easy returns and exchanges. Returns or exchanges are accepted within 30 days on full priced items and 7 days on “sale” items.
Please follow the link to complete the a return Log an exchange
Yes, you can once your order is processed we will email you all the tracking details
We order limited quantities from the suppliers, once an item is sold out we wont be stocking it again.
We offer a variety of payment options to make your shopping experience easy and convenient. You can choose from popular methods such as Payfast, Payjustnow, Payflex, Mobicred, EFT, and RCS. Select the one that suits you best!
Yes you can please contact us on whatsapp or email us on customerservices@stanbel.co.za
Please follow the link to contact customer support Customer Care
Our business hours are:
Monday to Thursday | 8:00am - 16:30pm
Friday | 8:00am - 15:00pm
Saturday & Sunday | Closed
We're proud to offer a network of brick-and-mortar locations. You can explore our 13 distinctive Third Urban Stores, as well as our 5 exclusive Calvin Klein Stores and a single, flagship Tommy Hilfiger Store. Your shopping adventure awaits!
See our network of stores Store Locator
Although it’s disappointing when an item does not meet your requirements, we try our hardest to offer easy returns and exchanges. Returns or exchanges are accepted within 30 days on full priced items and 7 days on “sale” items.
Please follow the link to complete the a return Log an exchange
Once the refund has been processed to can take up to 5 business days to reflect
No exchanges on SOCKS, HEADWEAR UNDERWEAR, SWIMWEAR (ALL UNDERGARMENTS) and FRAGRANCES regardless of whether the packaging is still intact. We will not accept the return of any other merchandise that are showing obvious signs of being worn or washed, such that these cannot be repackaged for resale.
Should you not be able to add an item to your cart it is most likely out of stock
Please contact customer care via email/phone or what with a detailed desctiption of the error. include screen shots if possible
